Collaboration offers a guide to exceeding evolving traveler demands in today’s digital economy
BETHESDA, MD — MARCH 14, 2017 — StayNTouch, innovators in mobile technology and Property Management Systems, have teamed up with travel industry and direct booking experts Fuel, and hotel advocacy platform pioneers Flip.to, for a joint webinar—‘The Evolution of Guest Expectations and How Hotels can Exceed the New Demand.’ The event will help hotels exceed their guests’ evolving expectations to build better guest relationships and drive more repeat business.
The trio of hospitality industry experts will reveal insight on navigating each phase of the purchasing decision, from inspiration and discovery until long after their stay.
Key topics include:
- Your guests’ new demands—Understanding the evolution of traveler expectations
- Planning travel—Knowing your guests and differentiating your property to gain maximum market share
- On-property hospitality—Enhancing the experience with refined service elements
- Rekindling your guests’ favorite moments—Staying in touch, building long term loyalty and repeat business
“Guests today are defining their own standards of service, thanks to the digitally driven world we now live in,” said Dante Sapp, Product Manager at StayNTouch. “Knowing how to adapt and exceed demands at every phase of the traveler journey is vital for attracting and retaining loyal customers. I’m excited for the opportunity to partner with Fuel and Flip.to and share these valuable insights with hoteliers.”
“Understanding your guest, knowing what factors matter when planning a trip, and digging into how travelers do their research is key for hotels to get more bookings,” added Stuart Butler, Chief Operating Officer at Fuel. “We’re excited to be able to deliver advice on these topics with leaders from StayNTouch and Flip.to. Hotels will better know how to compete and inspire greater conversions.”
Richard Dunbar, Director of Partnerships at Flip.to echoed the sentiment. “We’re thrilled to help guide this session with our friends at StayNTouch and Fuel. Attendees will walk away from this webinar with ideas they can immediately action. From there, hotels will know how to better enhance the guest experience in every part of the travel journey and build better relationships with their guests in the long term.”
The presentation will be hosted on Thursday, March 23, 2017 at 1 PM EST (10 AM PST, 6 PM GMT).
StayNTouch Hotel Software provides a fully-featured mobile Property Management System, a PMS-overlay and guest self-service capabilities. Visit http://www.StayNTouch.com to request a demo.
Fuel is a comprehensive digital marketing agency with an emphasis in travel and tourism; services include website development, SEO, PPC, email marketing and more. To get started, visit http://www.FuelTravel.com.